Refund policy

30-day money-back guarantee

If you're not satisfied with your Cozora EmberPad, you can return it within 30 days of delivery for a full refund.

How to start a return: email Cozoraonlinecontact@proton.me with your order number. We'll reply with return instructions and the return address. Items must be returned in their original condition with all included parts.

Refunds: once we receive and inspect your return, we'll refund your original payment method within 5–7 business days. Your bank may take a few extra days to post it.

Damaged or defective items: contact us within 30 days of delivery with a photo or short video and we'll send a replacement or a full refund. You won't pay return shipping for damaged or defective items.

Return shipping: for change-of-mind returns, return shipping is paid by the customer.