Returns & Refunds
30-day money-back guarantee
We want you warm and happy. If you're not satisfied with your Cozora EmberPad, you can return it within 30 days of delivery for a full refund.
How to start a return
- Email us at Cozoraonlinecontact@proton.me with your order number.
- We'll reply with return instructions and the return address.
- Send the item back in its original condition with all included parts.
Refunds
Once we receive and inspect your return, we'll refund your original payment method within 5–7 business days. Your bank may take a few extra days to post it.
Damaged or defective items
If your pad arrives damaged or stops working, contact us within 30 days with a photo or short video and we'll send a replacement or a full refund. You won't pay return shipping for damaged or defective items.
Return shipping
For change-of-mind returns, return shipping is paid by the customer.
